As a company committed to sustainability and customer satisfaction, we offer a return policy for our sugarcane straw products. If you are not completely satisfied with your purchase of sugarcane straw, please contact us within 14 days of receiving your order to request a return.
In order to be eligible for a return, the sugarcane straw must be returned to us in its original condition, free from any damages or signs of use. We reserve the right to inspect the returned product to verify its condition before processing the return.
Please note that shipping costs for returned items are the responsibility of the customer, and we recommend using a trackable shipping service to ensure that the product is returned to us safely. Once we receive the returned product and verify its condition, we will issue a refund for the purchase price of the sugarcane straw.
Please also note that custom orders of sugarcane straw may not be eligible for returns, as they are tailored to the specific needs and requirements of the customer. In such cases, we will work with you to find a satisfactory solution to any issues that may arise.
We want our customers to be completely satisfied with their purchase of sugarcane straw and are committed to working with you to resolve any issues that may arise. If you have any questions or concerns about our return policy, please do not hesitate to contact us.